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Privacy Policy

Effective Date: Jun 12, 2025

Last Updated: Jun 12, 2025

This Privacy Policy is designed to help you understand how Flexostore ("we," "us," or "our") collects, uses, and safeguards the information you provide to us when you use our mobile application and related services (collectively, the "Service").

This policy will be continuously assessed against new technologies, business practices, and our users' needs. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. What Information Do We Collect?

We collect information1 that you provide directly to us and information that is collected automatically when you use our Service.

A. Personal Information You Choose to Provide

We use Auth0 as our authentication service provider. When you create an account to use our Service, we collect the following personal information through Auth0:

• Email Address: We use your email address as a unique identifier for your account, to communicate with you about your account, provide customer support, and send you important updates about the Service.

If you choose to correspond with us through email, we may retain the content of your email messages, your email address, and our responses.

B. Information We Collect Automatically

• Location Information: We collect your general location information (e.g., country or city) based on your IP address. This helps us to provide a localized experience and for analytical purposes to understand where our users are located. We do not collect precise real-time geolocation data from your mobile device without your explicit consent.

• Usage Data: Similar to other applications, we may collect information that your device sends whenever you use our Service. This may include information such as your device's Internet Protocol ("IP") address, device type, operating system version, the time and date of your use, and other2 diagnostic data. This information is collected on an aggregate basis and helps us improve our Service.

2. How Do We Use Your Information?

We use the information we collect for the following purposes:

• To Provide and Maintain our Service:3 Including to manage your account, provide customer support, and ensure the security of our platform.

• To Improve Our Service: To understand how our users interact with the Service, to improve the user experience, and to develop new features.

• To Communicate With You: To respond to your inquiries and send you administrative information, such as updates to our terms, conditions, and policies.

• For Security and Fraud Prevention: To protect our Service, our users, and the public from fraudulent or malicious activity.

• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the ways that are described in this Privacy Policy.4

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as authentication (Auth0) and cloud hosting. These providers are authorized to use your personal information only as necessary to provide these services to us.

• Legally Compelled Disclosure: We may disclose your information when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our5 legal rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

• Business Transfers:6 If we are involved in a merger, acquisition, or sale of all or a portion of our assets,7you will be notified via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information.8

4. Data Security

We9 are committed to protecting your information. We use industry-standard security measures, including encryption and administrative and technical safeguards, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.10

5. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with11 the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes,12 and enforce our agreements.

6.13 Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

A. Rights for Residents of the European Economic Area (EEA), UK, and Switzerland (under GDPR)

If you are a resident of the EEA, UK, or Switzerland, you have the following data protection rights:

• The right to access, update, or delete the information we have on you.

• The right of rectification.

• The right to object14 to our processing of your personal information.15

• The right of restriction.

• The right to data portability.

• The right to withdraw consent at any time where we relied on your consent to process your personal information.

To exercise these rights, please contact us at16 [Your Support Email Address].

B. Rights for Residents of California (under CCPA/CPRA)

If you are a California resident, you have the following rights:

• The right to know what personal information we collect, use, and disclose about you.

• The right to delete your personal information,17 subject to certain exceptions.

• The right to opt-out of the "sale" or "sharing" of your personal information.18 We do not "sell" your personal information in the traditional sense.

• The right to non-discrimination for exercising your privacy rights.

To exercise your rights, please contact us at [Your Support Email Address].

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of19 your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance20 with this Privacy Policy.

8. Children's Privacy

Our Service21 is not intended for use by anyone under the age of 13 (or 16 in certain jurisdictions in the European Union). We do not knowingly collect personally identifiable information from children. If you become aware that a child has provided us with personal22 information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by23 posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.24

10. Contact Us

If you have any questions,25 comments, or suggestions about this Privacy Policy, please do not hesitate to contact us:

Flexostore

Rua Rio Araguari 595, suite 5

Email: storeflexo@gmail.com

Website: www.flexostore.co.uk